Dr. Abdulrahman Abukhalid is a Saudi ex-banker, with 20 years of practical hands-on experience with four major banks, mostly at The National Commercial Bank. He is a consultant and professional trainer, with a focus on Selling Skills, Customer Service Excellence, Personal Effectiveness and Debt Collection Skills. He has successfully trained over 10,000 employees and bankers over the past 20 years.

Michael C. Dennis is a partner in CoveringCredit.com, a credit and collection consulting company located in California. Michael is the author or co-author of four books including: “The Credit and Collection Handbook” and “Credit and Collection Forms and Procedures Manual.” He has been a featured speaker at numerous national and regional credit conferences.  Michael works as a part-time instructor for the Credit Management Association as well as for the Wisconsin Credit Association. Michael has also taught the CAP and ACAP programs intended for working credit and collection professionals for more than ten years. Michael received an M.B.A. from Pepperdine University, and received the Credit Business Fellow Accreditation from the National Association of Credit Management.

www.coveringcredit.com

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Minesh Gandhi is the founder managing director and promoter of Mira Inform Private Limited, Mira Inform Japan Limited and Mira Inform America. His foresight and vision to recognise the emergence of credit information reporting as a business led him to establish a proprietary concern – Mercantile Information & Reference Agency (MIRA) in 1978 (when he was a college student) and later a joint stock company in 1983 under the name and style of MIRA INFORM PRIVATE LIMITED (www.mirainform.com) This was an era when everybody knew everyone and no one was ready to pay for business information in this country. Since then, over a period of three decades, he has been instrumental in transforming MIRA INFORM into a million dollar company. Under his leadership, MIRA INFORM has recently won the prestigious IIMM Award (the Indian Institute of Materials Management) for its outstanding performance in the category Service Sector (medium size).

He has a background in commerce and finance having graduated in financial management from Mumbai University. He has over 35 years of experience in the Business Information field. He regularly writes a Monthly Newsletter which is read by nearly 2 million readers globally. He has travelled in India and overseas to more than 30 countries and established a network of professionals across the globe.

He regularly gets invitations either as a speaker or as a guest from trade and business communities, including educational institutes such as St. Gallen University, St. Gallen, Switzerland.

www.mirainform.com                                                 mineshgandhi@mirainform.com

Declan Flood has worked in Credit Management all his life. He is recognised as the expert on all aspects of Credit Management in Ireland and beyond. With over twenty years’ experience, any credit problem that you could encounter he has either the solution or knows the best person available to help you. He is recognised as a thought leader in Credit worldwide for his Total business approach to Credit. He believes that credit is not only about getting paid in full and on time, it is also about maintaining excellent customer relationships, finding a way to deliver every order and to streamline the business processes from Prospecting to Cash for maximum profit for every business. He can be contacted by email on declan@thecreditcoach.ie

Alexander has over 25 years of experience in Business Intelligence Management and Information Technology. Previously, he has held leadership positions in the world’s leading Business Information providers, including Managing Director of Thomson Reuters Asia, and General Manager of Dun & Bradstreet (D&B), Hong Kong and Taiwan. In addition, he managed the Hong Kong's Commercial Credit Bureau while working with D&B, and the Consumer Credit Bureau through his directorship at TransUnion Limited.

With an extensive career at General Electric (GE), Alexander developed a keen interest in using Business Intelligence to improve business performance. Alexander is a frequent speaker in media, academic institutions, professional seminars, and industry conferences across Greater China, focusing on compliance, credit management, new market penetration, and cross‑cultural management issues.

Alexander is available via LinkedIn: https://www.linkedin.com/in/alexlo8

Dr. Panos Psomas is a partner and business development manager of Cententia (Greece), a software company specialising in the development of debt collection and recoveries solutions. He holds a PhD in Electrical and Computer Engineering from the National Technical University of Athens. He has worked in the area of arrears and accounts receivables management since 1995 as a project manager, business analyst and consultant to a number of customers ranging from banking institutions, debt collection agencies, legal offices and commercial firms.

www.cententia.com                                                                         ppsomas@cententia.com

Marco Rosales is a seasoned executive in Credit Management and Customer Service with over 20 years of industry experience. He manages the Collections, Recovery and Asset Management areas at DLL Financial Partner in Mexico City. In the past he has collaborated nationally and internationally with companies such as Citibank, DHL Express and Telecomunicaciones de Mexico. Mr. Rosales is an entrepreneur and trainer, and has participated as a speaker in important forums such as the Cash Recovery and Collection Strategies Conference, organized by Marcus Evans, and the Annual National Convention of Collection Professionals, organized by International Credit Managers held at the World Trade Center in Mexico City. Over the years, Marco has developed several training programs and has facilitated training sessions in Negotiation Skills, Skip Tracing, Credit and Collections for Managers, Customer Service and Collection Techniques.

LinkedIn Professional Profile.- mx.linkedin.com/in/marcorosalesdingler

Andriy Sichka is an international credit management expert, consultant, trainer and speaker. He is the founder of Credit Engineering, Non-Executive Director of The Association of Credit for Central and Eastern Europe and a member of the Chartered Institute of Credit Management. Andriy successfully accomplished training and consulting projects in companies llke JT International, Electrolux, Danfoss, Golder Electronics and Termohit  In addition to Happy Customers Faster Cash, he is the author of many publications dedicated to credit management, including «The Mentor Ship» e-book.

Tel:   + 41 78 780 04 48
Skype: andriy.sichka
Email: andriy.sichka@creditengineering.com
Web:  www.creditengineering.com 

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Ludo Theunissen is president of the ‘Instituut voor Kredietmanagement’,  the Belgian association of credit managers. He is also vice president of FECMA – Federation of European Credit Management Associations. He is managing director of Themasoft bvba, a small company offering consulting and education on corporate finance.

He graduated in engineering at Ghent University and also has a degree in management from the Vlerick Business School. He has worked in corporate finance and financial modelling in Belgium and abroad and as a researcher on credit management at the Vlerick School. Ludo is a visiting professor at Ghent University.

Ludo has vast experience as a researcher, author, teacher and speaker on corporate finance, with specific emphasis on credit risk and credit management.

Marcel Wiedenbrugge is managing director of WCMConsult. Marcel combines knowledge and experience in account management/sales, credit management, service management and related software solutions. In the past he worked for companies like Ricoh, Van Ommeren Ceteco, PCD Polymere and Yamaha Musical Instruments Europe.

Most of the time he worked in a B2B environment, but he is also quite familiar with retail. Marcel is an entrepreneur, speaker, writer, researcher, trainer and consultant. He develops, organizes and conducts workshops, trainings and seminars. He frequently writes articles and is the author of several books.

www.wcmconsult.com                                                                 marcel.wiedenbrugge@wcmconsult.com

Cliff Wynn is managing director of RK Business Training Ltd. Cliff has both experience of working in the training, collections and tracing industry for many years. He has also worked with and for many of the leading professional bodies within the credit and collections industry, including the role of Head of Training for the Institute of Credit Management. He has built up a considerable knowledge of running a training business plus has ‘hands on’ experience of telephone and doorstep collections, compliance, consumer credit licence applications and tracing. During his career Cliff has worked with many large organisations on various training programmes in the collections area. Clients have included, Orange, Shell, Marston Group, Brighthouse, NPower, British Gas, Polycom BV, and the Finance and Leasing Association.

www.rkbusinesstraining.co.uk

cliff@rkbusinesstraining.co.uk